FAQ's
Here are some of our Frequently Asked Questions.
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What documents do I need to hire a van?
To hire a van, you will need to provide the following:
- A valid UK driving license
- A utility bill (dated within the last three months) as proof of address
- A passport (for identification purposes)
- A driving licence check code, which can be retrieved from GOV.UK
- Alternatively, your National Insurance number may be required
What is the minimum age to hire a van?
The minimum age requirement for all van hires is 25 years old.
CDW - Collision Damage Waiver - Am I liable for any insurance excess?
In the event of damage, theft, or a third-party claim made against our insurance policy, the standard insurance excess is £1,250. However, if you choose to take out our insurance excess waiver at £15 per day, the excess is reduced to £250.
The hirer remains responsible for:
- Punctures and negligent damage, including kerbed wheels or tyres, upholstery damage, cigarette burns, and damage to aerials and mirrors.
- Mechanical repairs caused by failure to respond to warning lights and gauges.
- Damage to any part of the vehicle above windscreen height.
Additionally, if the vehicle is taken to British Islands by sea, the hirer is liable for any recovery costs in the event of a breakdown or accident.
For more information or to add excess protection (CDW) to your booking, please contact our office for a quote.
Is insurance included in the van hire cost?
Yes, our van hire includes fully comprehensive insurance for peace of mind.
Do the vans come with breakdown cover?
Yes, all our vans include roadside assistance to ensure support in the unlikely event of a breakdown.
Do I need to pay a deposit?
A £500 deposit is required for all van hires. However, if you opt for our insurance excess waiver, which costs £15 per day, your deposit will be reduced to £250.
- The standard insurance excess is £1,250, but with the waiver, this is reduced to £250.
Is there a mileage limit?
- For hires of one day, a mileage limit of 250 miles applies.
- For hires exceeding one day, unlimited mileage is included.
Can I cancel my booking?
Yes, our cancellation policy is as follows:
- More than 48 hours before collection: Free cancellation
- Between 24 and 48 hours before collection: £20 cancellation fee
- Within 24 hours of collection: A full day’s rental charge applies
Can I hire a van for just a few hours?
Our minimum hire period is one full day.
What types of vans do you have available?
We offer a diverse fleet of vans to suit various needs, including:
- Ford Transit Custom
- Ford Transit LWB (Long Wheel Base)
- Ford Transit SWB (Short Wheel Base)
- Ford Transit LWB (Long Wheel Base)
- Luton Van
- Luton Van with Tail Lift
- 9-Seater Mini Bus
Can I drive a van on a standard UK driving license?
Yes, all our vans can be driven with a standard Category B (car) driving license.
Are your vans equipped with tie-down points or other loading aids?
Yes, all our vans are equipped with tie-down points, but loading aids are not provided.
Can I take the van overseas?
No, our vans cannot be taken abroad, except to British Islands with prior approval.
Can't Find Your Answer?
Please contact our team for any questions or queries.